Last Updated: September 18, 2025
At The Mystery Zero Studio, protecting user privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable legal provisions in the United Mexican States.
1. Data Controller
The entity responsible for processing your personal data is:
The Mystery Zero Studio
Data Controller: Eng. Christian Sotomayor
Contact email: info@themysteryzero.com
2. Data We Collect
We may collect the following categories of personal data:
- Full name
- Email address and phone number
- Billing and payment information
- Contact details and communication history
- Technical data (IP address, device type, browser, operating system)
- Usage data and activity within the platform (login times, requests submitted, credits used)
- Preferences (language, notification settings, service selections)
We do not intentionally collect sensitive personal data unless strictly necessary to provide the service. If collected, it will be handled with additional safeguards.
3. Purpose of Data Processing
Your personal data will be used for the following primary purposes:
- To provide, manage, and deliver the services contracted through our platform.
- To authenticate and manage your account.
- To contact you for support, updates, or relevant notifications.
- To process payments and comply with tax obligations.
- To improve service quality and user experience.
Secondary purposes (optional):
- Sending promotions, news, or satisfaction surveys.
- Conducting internal statistics on system usage and performance.
If you do not wish your data to be used for secondary purposes, you may request removal at any time by contacting info@themysteryzero.com.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent given when creating an account or using our services.
- Contractual obligations when delivering services you have requested.
- Legal compliance with tax and data protection laws.
- Legitimate interests, such as improving services and ensuring security.
5. Use of Cookies and Similar Technologies
Our platform may use cookies, pixels, and similar technologies to:
- Enhance user experience.
- Collect browsing and technical data.
- Remember session preferences.
You can disable cookies through your browser settings, but some functions of the platform may not work properly without them.
6. Data Sharing and Transfers
Your personal data will not be sold, rented, or transferred to unauthorized third parties. Data may only be shared in the following cases:
- When required by competent authorities.
- When necessary to comply with legal obligations.
- When strictly necessary for service provision through trusted vendors (e.g., payment processors, hosting providers), bound by confidentiality and data protection agreements.
If your data must be transferred internationally (e.g., to cloud providers outside Mexico), we will ensure that adequate protection and safeguards are in place.
7. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once data is no longer needed, it will be securely deleted or anonymized.
8. Data Security
We apply administrative, technical, and physical security measures to protect your data against unauthorized access, loss, alteration, or misuse. However, no system can guarantee absolute security, and you acknowledge this risk when using our services.
9. ARCO Rights
In accordance with Mexican law, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or outdated data.
- Cancel your data when no longer necessary.
- Oppose the processing of your data for specific purposes.
To exercise these rights or revoke your consent, send an email to info@themysteryzero.com with:
- Your full name.
- Clear explanation of your request.
- Copy of an official ID (INE, passport, or equivalent).
We will respond within a maximum of 30 business days from receipt of your request.
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we discover that a minor has provided personal data, it will be deleted immediately.
11. User Obligations
By using our platform, you agree to provide accurate and lawful information. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
12. Complaints and Authority Contact
If you believe your rights regarding personal data have been violated, you may file a complaint directly with us at info@themysteryzero.com, or with the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI) at www.inai.org.mx.
13. Changes to This Policy
The Mystery Zero Studio may update this Privacy Policy at any time. Changes will be published on our website or within the platform. Continued use of our services after changes implies acceptance of the updated policy.
14. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of the United Mexican States. Any disputes shall be resolved under the jurisdiction of competent courts in Mexico.
15. Severability
If any provision of this Privacy Policy is found unenforceable, the remaining provisions shall remain valid and enforceable.